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We offer a special discount on the occasion of the Tourism Year VISIT NEPAL 2020.
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Mr. ASHISH AGARWAL
The service staff is so pathetic, that they are ignoring us, we have to call them many times for drinking water and other thing, non attentive, they are busy, and last three days we are not getting water properly today around evening we not having water even in the toilet, and last three days we are not getting hot water to take bath. I can't believe such unprofessional, disgusting and pathetic standards service that hotel provide to their guest. Every hotel wants to provide the best in guest satisfaction and in today’s world, hotel guest satisfaction is based on customer service and it extends beyond. It takes couple of years to build a reputation and five minutes to ruin it. If you think about that, you’ll definitely do things differently. Consistent poor customer service can create a variety of negative and costly impacts on your hotel. But if actions are quickly taken to correct them, a hotel management team can avoid any long-term effects on their hotel’s reputation and profitability. Build loyalty by building relationships with your guests. We are more likely to book our stay and speak well of your hotel within our circle of friends and family if hotel given the attention we feel hotel deserve. Then good customer service and positive reviews provide the fuel for invaluable word-of-mouth advertising. Instead of costing your business, your guests could become hotel influencers in social media. No guest wants to be ignored and no hotel wants to lose bookings because of poor customer service. Guests would be quick to post negative reviews and vent their frustrations to their immediate social circles and beyond. It’s all in your control so make sure you have a key representative reaching out right away to address the issue. Accept responsibility and make amends. This shows good faith and leaves a guest or prospective guest with the knowledge that your hotel hears every voice and cares. Set a customer service standard that will become routine in your hotel operations. You don’t want to have guests lose interest in the hotel because of poor customer service. Lower sales and profits start a cycle of reducing costs and staff as well as plunging service levels even further. Regularly monitor and address customer service issues early and often. The best solution to bad customer service is to prevent it but the second best way is to fix the problem before it creates bigger issues that will affect your bottom line. Don’t make the mistake of putting customer service second on your list in operations. It is the groundwork that will create revenue opportunities your hotel will not want to miss. Hope Hotel take it in positive way and make a difference in your service. But really I like the hotel a lot just like my home and I also want to mention that I stayed here more then 6 months. But i always try to tell the management for the problems what we're facing here. Thanks..